Refund Policy

Try before you buy

Every prospective customer can take a free 24-hour trial before paying anything, with no card required. If the service doesn't suit your devices or connection, the trial is the honest way to find that out first.

If something goes wrong after purchase

Contact support at [email protected] first. Most issues are setup- or connection-related and can be fixed quickly — our guides and team are good at this.

If we can't resolve a genuine service-side fault within a reasonable time, we'll offer a proportionate remedy: extending your plan, moving you to an alternative, or refunding the unused portion of your subscription, as appropriate to the problem.

Requesting a refund

Email us with your account email and plan details. We review every request individually and aim to respond within a few working days, seven days a week.

Approved refunds are returned to the original payment method.

What this policy doesn't cover

Issues caused by your own device, app, Wi-Fi or internet connection where the service itself is working — though support will still help you fix them.

Accounts suspended for breaching the acceptable-use terms.

Your statutory consumer rights are not affected by anything in this policy.