Privacy Policy

Who we are

UKIPTVGo (ukiptvgo.com) provides IPTV subscription services and setup guidance to viewers in the United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, UKIPTVGo is the data controller for personal information collected through this website. You can contact us about anything in this policy at [email protected].

What we collect

Trial requests: your name, email address, chosen device and any message you add, submitted through the free-trial form.

Support enquiries: your name, email address, topic and message, submitted through the support form or sent by email.

Order information: details needed to process a subscription and deliver your credentials when you purchase a plan.

We do not collect payment card numbers ourselves — card payments are processed by the payment provider shown at checkout.

How we use it

To deliver trial credentials and subscription access you request.

To answer support questions and troubleshoot technical issues.

To send service messages about your account (for example plan expiry reminders).

We do not sell your personal data, and we do not send third-party marketing lists.

Lawful bases and retention

We process your data to perform a contract (providing the service), based on legitimate interests (running and securing the service), and with your consent where required.

Trial requests and support messages are kept for as long as needed to handle them and for a reasonable period afterwards in case of follow-up, then deleted or anonymised.

Your rights

Under UK GDPR you can request access to, correction of, or deletion of your personal data, and you can object to or restrict certain processing. Email [email protected] to exercise any of these rights.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

Security

Submissions travel over encrypted HTTPS connections and are stored with access restricted to the people who need them to run support and the service. No internet service can guarantee absolute security, but we take proportionate technical and organisational measures.